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Easy and Obvious Ways to Increase Customer Service

I was at a Borders store buying the new Coldplay CD that came out today.  Digression: it sounds like Coldplay.  Nothing majestic like 'Fix You' but it's okay.

Anyway, while I was in the store, a song played over the store intercom.  It sounded pretty good, but I wasn't paying a lot of attention to it.

Once I decided to buy the Coldplay CD (which I was going to do anyway), I asked a very helpful employee if they could tell me the name and artist of the song they had been playing over the intercom.

They couldn't. 

Later tonight, through use of Google, I was able to find the song (turns out it wasn't that good), but Borders should have been able to tell me that info.  They lost an additional sale because of it.

posted on Wednesday, June 18, 2008 11:51 PM Print
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